Cryptocurrency is a type of virtual currency that uses cryptography to secure transactions that are digitally recorded on a distributed ledger, such as a blockchain. A transaction involving cryptocurrency that is recorded on a distributed ledger is referred to as an “on-chain” transaction; a transaction that is not recorded on the distributed ledger is referred to as an “off-chain” transaction.

Yes! The main priority in our work is the security of our clients personal data and safety. We use advanced methods and technologies in the field of security. We implemented two-factor authentication technology to protect your accounts, as well as Anti Phishing, which helps to ensure the reliability of our exchange. More than 95% of all currency is stored on cold wallets. WAF (Web Application Firewall) - a protective screen of a Web application that detects and blocks hacker attacks.

Click login. In this window enter your email address, password and captcha. Click the Login button. You are logged into your account. Now you can deposit or start trading. We also recommend that you log into your personal account and enable two-factor authentication.

Click register. In this window, enter your email address, password, password confirmation, captcha and agree to the Terms of Use. Click the "Register" button. Welcome to the Exchange!

This option is not available. You can block the account. To do this, you can create a corresponding ticket in the technical support, where you need to specify a valid e-mail as well as the KYC data.

Know your customer (abbreviated KYC) is the term of banking and exchange regulation for financial institutions and bookmakers, as well as other companies working with private money, meaning that they must identify and establish the identity of the counterparty before conducting a financial transaction.This requirement extends to obtaining reasonably complete information about counterparties-legal entities, the nature of their business and certain business transactions for which a financial transaction is being conducted.

Go to the Assets page. To replenish your balance, click "Deposit".

Please send us a hash of your transaction and we will check all the information.

This option is not available. You can still contact our support, we will do everything possible to help you solve the issue.

Unfortunately, this option is currently unavailable on our exchange.

Download the Google Authenticator app from Play Market or AppStore. Go to your account and select the 2FA section. Scan the QR code in the downloaded app or enter the number manually. After the “PollyTrades” tab appears in the application, enter the authentication code in a special field. You're all set, you've enabled two-factor authentication!

You need to provide KYC data, account login, as well as data of the latest currency deposits and withdrawals and send this information to support.

For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any questions, wishes or suggestions, our specialists are always ready to help you with any problem, and also to hear your suggestions for improving the service. We will do our best to reply ASAP.

Yes, to cancel an order, please go to the Trade page. Please note that you can only cancel those orders that have not yet been accepted, since once the order is executed, such transaction is irreversible and can not be canceled.

You can see the history of your transactions on the Trading page.

A partial completion of the Order took place. Please wait till the Order for the rest of the coins is accepted.

Please pay attention that the administration of the site does not accept, control or interfere with trading on the exchange. Please wait until another user accepts your Order. Alternatively, you can cancel an open order and submit a new order with a more competitive price.